Demystifying service management’s role in private cloud by MVP Steve Buchanan
A fellow MVP Steve Buchanan and Savision just launched a new whitepaper regarding Service Management and the Private cloud. The whitepaper sets out to define private cloud, the layers of private cloud, and those layers within which service management operates. It also explores having ultimate visibility into your organization’s business services. Business services discussed in this paper consist of configuration items (CIs), monitoring, and application maps; they are underpinned with incident, change management, and modern day self-service. In addition, the whitepaper explores the integration between Operations Manager and Service Manager, and the role Savision Live Maps plays in this area.
You can download it here: http://www2.savision.com/l/12082/2015-01-16/q32vf