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Microsoft System Center Service Manager 2010 : Solution Accelerator

November 18, 2010 Leave a comment

The Infrastructure Planning and Design (IPD) Guide for Microsoft System Center Service Manager 2010 takes the IT architect through an easy-to-follow process for successfully designing the servers and components for a System Center Service Manager implementation, resulting in a design that is sized, configured, and appropriately placed to deliver the stated business benefits, while also considering the performance, capacity, and fault tolerance of the system.

The guide covers these key steps in the System Center Service Manager infrastructure design process:

  • Defining the project scope by identifying the necessary Service Manager features, the requirements of the process management packs, and the targeted population of the organization.
  • Mapping the selected features and scope to determine the required server roles.
  • Designing the fault tolerance, configuration, and placement of the management servers, portals, and supporting SQL Server databases.

The IPD Guide for Microsoft System Center Service Manager 2010 can help you reduce planning time and costs, and ensure a successful rollout of System Center Service Manager—helping your organization to more quickly benefit from this platform for automating and adapting IT Service Management best practices such as those found in Microsoft Operations Framework (MOF) and the IT Infrastructure Library (ITIL).

Join the IPD Beta for Microsoft System Center Service Manager 2010.

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How to get a comprehensive view of the software installed on client computers including App-V apps

October 13, 2010 Leave a comment

Asset Inventory Service (AIS) provides a comprehensive view of the software installed on client computers in your enterprise. It helps reduce the total cost of managing software by providing a categorized software inventory and by translating the inventory data into useful, actionable information.

AIS is a core component of the Microsoft Desktop Optimization Pack for Software Assurance, a suite of advanced technologies to improve desktop manageability and security, and decrease total cost of ownership (TCO).

You can now get detailed hardware information on the computers in your inventory.  AIS 2.0 will show you the amount of physical memory, processor speed, logical disk size and free space, network adapter information, and more.

Support for tracking of Microsoft Application Virtualization (App-V) applications. If you use App-V on your computers, AIS 2.0 can read into the application virtualization cache and add this software to your inventory

Software reports now aggregate the products by major and minor versions in order to make reports easier to read and still giving you the accuracy you need.

Links to AIS information: