Home > Virtualization > SCVMM 2008 R2 : User cannot connect to the virtual machine by using the Self-Service Portal

SCVMM 2008 R2 : User cannot connect to the virtual machine by using the Self-Service Portal

 
If the user cannot connect to the virtual machine by using the Self-Service Portal and youa re using SCVMM 2008 R2, check if :
  • A user is a member of the Self-Service User role.
  • A new virtual machine is created, and the user is assigned the owner of the virtual machine.
  • or if the user is not added or removed from the Self-Service User role because the create virtual machine job is running, check if :

    • A new virtual machine was created, and the owner of the virtual machine is a member of the Self-Service User role.
    • While the create virtual machine job is running, a user is added or removed from the Self-Service User role.

    If you are experincing these, you shoud install the : Update for System Center Virtual Machine Manager 2008 R2 (KB978560). This update is available on Microsoft Update but also, you can  manually download the hotfix rollup from the Microsoft Update Catalog, visit the following Microsoft Web site:

     
    Note The Microsoft Update Catalog has different versions of the update package. These different versions have the EVAL, OEM, RETAIL, and WORKGRP labels. Download the appropriate version for your installation.

    If the rollup was downloaded from the Microsoft Update Catalog, do the following to install the hotfix rollup package on the Virtual Machine Manager server:

    1. Extract the VmmServer64Update-RETAIL.cab to a temporary directory.
    2. Open an elevated command prompt, and then run the following command to install the update:
      msiexec /update vmmServer64Update-RETAIL.msp BOOTSTRAPPED=1

      Note The name of the package varies based on the version that was downloaded.

    3. After the hotfix rollup package is installed on the Virtual Machine Manager server, update the VMM agent on the Hyper-V and Virtual Server hosts

    Note : A restart is required if the Virtual Machine Manager or Virtual Machine Manager Agent service is running when the hotfix rollup package is installed on the Virtual Machine Manager server.

     

    Categories: Virtualization
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